Effective Date: Jan 1, 2025
Infinity Broadband (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services, visit our website https://infinity-broadband.com or receive communications from us.
1. Information We Collect
We may collect:
- Personal Identifiers: Name, address, phone number, email, account credentials.
- Billing & Account Data: Payment details, billing address, service records.
- Device & Network Data: IP address, device type, network usage logs.
- Communications Data: Your consent status for SMS and email.
2. How We Use Your Information
We use your information to:
- Provide and maintain broadband services.
- Process billing and payments.
- Provide customer support.
- Send service-related notices (e.g., outages, billing reminders).
- Send promotional offers by SMS or email (with consent, where required).
- Comply with legal obligations and enforce our Terms of Service.
3. SMS & Email Communications
SMS Messages
- By providing your mobile number, you agree to receive SMS from Infinity Broadband.
- Types of Messages: Service alerts, account notifications, promotions (if you opt in).
- Consent: Promotional SMS requires express written consent (per TCPA and Florida’s FTSA).
- Opt-Out: Reply STOP to unsubscribe at any time. Reply HELP for assistance. Standard carrier rates may apply.
- Compliance: We follow the Telephone Consumer Protection Act (TCPA) and state rules for SMS.
Email Messages
- We send transactional emails (e.g., billing receipts, service updates).
- For marketing emails, we comply with the CAN-SPAM Act:
- Clear unsubscribe link in every message.
- Valid physical mailing address included.
- No deceptive subject lines or headers.
4. How We Share Information
We do not sell personal information. We may share it with:
- Service providers (billing, hosting, SMS/email platforms).
- Legal authorities if required by law.
- Business successors in the event of a merger or acquisition.
5. Data Retention
We keep your personal information only as long as needed for:
- Service provision.
- Legal compliance.
- Business and accounting requirements.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
7. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
8. Texas Residents’ Privacy Rights
Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to:
- Confirm whether we are processing your personal data.
- Access and obtain a copy of your personal data.
- Correct inaccuracies in your personal data.
- Delete personal data you have provided or we have collected.
- Data portability – receive your personal data in a usable format.
- Opt out of:
- Targeted advertising,
- The sale of personal data,
- Certain types of automated profiling.
How to Exercise Your Rights
You can exercise these rights by contacting us at support@infinity-broadband.com
We will respond to verified requests within the time required by law.
9. Your Choices
- You can opt out of marketing SMS by replying STOP.
- You can opt out of marketing emails by clicking the unsubscribe link.
- You can manage cookie and tracking preferences through your browser.
10. Updates
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.
11. Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our website https://infinity-broadband.com to:
- Remember your preferences and improve site functionality.
- Analyze how visitors use our site (e.g., Google Analytics).
- Deliver relevant advertising (if applicable).
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
If we use cookies for targeted advertising, Texas residents may opt out of this use of personal data by contacting us (see Section 8).
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
📧 support@infinity-broadband.com